Frequently Asked Questions

Through its digital platform, CreditMitra provides financial services to all. By leveraging technology, it offers a variety of financial products, including loans, mutual funds, insurance, and credit cards. Users can also check their credit scores and obtain detailed credit reports on the platform.

CreditMitra is a digital platform that partners with RBI-registered Non-Banking Financial Companies (NBFCs), IRDAI-licensed insurance brokers, and SEBI-registered mutual fund distributors to offer a comprehensive range of loans, insurance, and wealth management services through a single platform. We operate through our own in-house NBFC - Sajan International Private Limited, a Non-Deposit taking Non-Banking Financial Institution registered with the Reserve Bank of India (RBI). In addition, we have an in-house licensed insurance broking firm and a SEBI-approved mutual fund distribution firm, further strengthening our integrated financial services ecosystem.

You can download the CreditMitra mobile app for free from the App Store or Play Store on your smartphone. Search for "CreditMitra" on the Google Play Store for Android devices or the Apple App Store for iOS devices and follow the simple installation instructions.

Yes, your security is our top priority. CreditMitra protects your personal and financial information with advanced security measures, such as strong encryption, and is ISO 27001 certified. Data and transactions are handled with strict confidentiality, ensuring a safe and secure environment.

CreditMitra offers a suite of financial products to meet your diverse needs: - Personal Loans - Insurance - Mutual Funds - Credit Cards - Free Credit Score Report

Using CreditMitra provides several key advantages: - All-in-One Finance: Manage your credit score and access loans, insurance, and investments in a single app. - Convenience: Enjoy a fully digital, paperless process from anywhere, at any time. - Security: We use robust security protocols and ISO standards to protect your data and transactions.

For any service-related queries or feedback, please contact our customer support at support@creditmitra.in. Our support is available Monday to Saturday, from 9 AM to 6 PM, except on public holidays. Customers wanting to file a complaint or report an issue can do so through the CreditMitra app and website. You will receive a response within 24 - 48 working hours.